Return/Exchange Policy – TheDripKings

Return/Exchange Policy

What is the Return/Exchange Policy?

 

Drip Kings accepts returns/exchanges within 14 days of the date your item was delivered. If you would like to return/exchange any item(s), an authorization form is required. To obtain an Authorization Form, please contact customer support via email support@thedripkings.com, or via our customer support chat line. Solid Gold items are not subject to returns, due to the fact that each piece is made to order. Some Solid Gold items may be subject to exchange. Please contact our customer support team if your Solid Gold item is eligible for exchange. Apparel is returnable within 14 days of purchase, if it is in unworn condition with the tags attached.

*The Drip Kings will reimburse or pay for return shipping only in the event that we have erred. For example: if The Drip Kings were to send you the incorrect piece of jewelry, or article of clothing.*

There are NO returns on The Drip King's Customized Necklaces. If you would like to make an exchange for a different length, there is a $25 USD handling fee. These products are guaranteed under our One-Time Return Policy- The Drip Kings will repair the item should you experience any defects in craftsmanship or breakage. There is a $49 USD repair fee if you should encounter any future problems. Once a custom piece goes into production, there can be NO cancellations.

*Shipping paid on Returned Items is non-refundable.* 

SNEAKER RETURN POLICY
Items purchased through DK are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, you may send us a picture of the damaged item by emailing our DK support team at drc@thedripkings.com.  Once the damaged item is validated to be accurate, a replacement item will be sent free of charge. There is no guarantee that the replacement item is similar to the returned item.  If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Exchanges are granted on a case-to-case basis. We do not grant exchanges due to dislike of an item upon receipt of order as it is the customer’s prerogative to purchase based on what is presented online. Similarly we do not exchange wrong size orders as this is the customer’s responsibility to assure that the item they are ordering fits them.

VOIDED
All transactions that are approved by our payment gateway partners may still be VOIDED by DK due to stock unavailability and/or payment parameters set by DK has not been met. This in turn will trigger our system to email you that your order will be VOIDED.
For Credit Card/Debit Card transactions –
If transaction is VOIDED by DK before 6pm (Central time), payment transaction will not reflect on both the customer’s end and DK/merchant side. If transaction is VOIDED by DK before 6pm (Central time), and payment transaction still went thru or credited to our account, refund shall follow this process:
1. Customer will contact his/her bank to formally dispute this matter.
2. Depending on customer’s bank, processing may take 1-2 weeks.

REFUND
Credit/Debit Card Transactions
If transaction was “ACCEPTED” but due to stock unavailability and/or payment parameters set by has not been met, DK will file a “REFUND” triggering payment portal to return amount to the merchant, and refund shall follow this process: Depending on customer’s bank, processing may take 1-2 weeks.

If transaction was “ACCEPTED” and partial items in the customer’s order are unavailable after our payment portal accepted your payments, DK will file a “ PARTIAL REFUND” triggering payment portal to return amount to the merchant, and refund shall follow this process: Depending on customer’s bank, processing may take 1-2 weeks   If transaction was “ACCEPTED” and DK requested customer to submit additional documents to verify transaction, DK will file a “REFUND” for the any of the following criteria:- 1. Customer fails to comply and submit required documents 2. Submitted documents have been classified as unacceptable by third-party verification service provider.